Returns and refunds

 

RIGHT TO WITHDRAW

You can exercise your right to withdraw within 14 days from the date you receive your order or from the proven date of delivery.

The returned products cannot be used, worn or damaged, must have their ID tags attached and must be returned in their original packaging with any related accessories and instruction manuals. Goods returned in conditions other than those described above will not be refunded.

The products must be returned in a single package and, if possible, inside the original packaging that they were delivered in.

 

HOW TO RETURN AN ITEM

You can request a return within 14 days of receiving your order using two methods by contacting our Customer Care, providing your order information – order number and the email address used for the order – and the reason for your return.

Depending on your reason for the return, our Customer Care is at your disposal to clarify any doubts about the process to follow.

 

 SHIPPING METHODS AND COSTS

You can send the products you want to return via your preferred method, using a courier or the ordinary postal service.

Shipping costs will be paid by us only if:

  • You received one or more products that were different from the ones you ordered.
  • The products you received feature manufacturing defects.

In this instance, we will see to booking a pick-up via our courier and the shipping costs will be borne by Deewear.

The returned products must be sent to the following address:

Deewear Srl

Viale Brandolini 3

31046 Oderzo (TV)

 

REFUND TIMES

Once we have received your return, the condition of the returned products will be assessed and any refund will be processed within 30 days from the date the goods were received.

Colmar will refund the total price of the purchased products and you will be notified by email when the refund has been completed.

In the instance that the sum refunded is incorrect, we ask that you contact Customer Care, who will check the refunded amount and see to crediting difference.

 

RETURN NOT ACCEPTED

In the instance that the aforementioned conditions have not been respected or damage is found to the returned products or their function is impaired, Deewear reserves the right to refuse the return. In this case, you can decide to receive the purchased products again, however shipping costs are borne by the customer. Afterwards it will no longer be possible to refuse the sent shipment.

You can return goods purchased on deewear.com by contacting our Customer Care.

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